Help and support
The quickest way to reach us about an order is Help in the app: open the order and leave a message, and our reply appears there. You can also email hello@getsundays.co.uk.
Contact us
- In the app: sign in, open your order and use the chat or Help.
- By email: hello@getsundays.co.uk
Changing or cancelling a booking
You can change your windows or cancel in the app until your collection window starts. After that, contact us. If you cancel before your collection window starts, we refund any deposit you've paid.
Collection and missed windows
Pack laundry securely in a closed bag and keep dry-clean-only items separate. Be available throughout your collection window, or leave clear concierge or safe-place instructions when you book. A missed window carries a £15.00 charge. If we miss your window, contact us and we'll arrange another one.
Damaged or missing items
Tell us as soon as you can, with your order number, the item and what happened. Every order has photos from your door, its weight and an itemised receipt, so we can look into it quickly.
Your data
You can delete your account in the app under Account. For anything else about your data, see our privacy policy or email hello@getsundays.co.uk. Our terms of service explain how bookings, payments and Sundays Club work.